Dear Joseph,

Just a line to thank you for the way you transformed our sideboard. We had been on the verge of disposing of it because of the deeply embedded black marks on it but when your name was mentioned we thought we would give it one last chance in view of its family history.

You can imagine our surprise and delight when it was returned to us in pristine condition looking very much like a new piece of furniture. We are so pleased with the work that we have made a point of showing it to our friends who were aware of its previous state and your name and contact details have been passed on to them for future reference.

Once again, many thanks.

Terry and Pam Clark, Client